quality management principle
- customer focus
- leadership
- involvement of people
- process approach
- system approach to management
- continual improvement
- factual approach to decision making
- mutual beneficial spplier relationship
- increase revenue and market share obtained through flexible and fast to market opportunities
- increase effectiveness in the use of the organization's resources to enhance customer saisfication
- improve customer loyalty leading to repeat business
- peolple will understand and be motivated towards th organization's goals and objectives
- activiies are wvaluated, aligned, and implemented in a unified way
- miscomunication between levels of an organization will be minimised
- motivate committed and involved people within he organization
- innovatin and creativity in furthering the oganization's objectives
- people being accountable for their own performance
- people eager to participate in and contribute to continual improvement
- ower costs and shorter cycle times through effective use f resources
- improved, consistent and predictable results
- focused and prioritised improvement opportunities
- integration and alignment of the process that will best achieve the desired results.
- ability to focus effort on the key processes
- providing confident to interested parties to the consistency,effectiveness, and efficiency of the organization
- performance advantage through improved organizational capabilities
- alignment of improvement activities at all levels to an organization's strategic intent
- flexibility to react quickly to opportunities
- informed decision
- an increase ability to demonstrate the effectiveness of past decision through reference to factual records
- increased ability to review, challenge, and change opinions and decisions.
- incresed ability to create value for both parties
- flexibility and speed to joint responses to changing market or customer needs and expectations
- optimization of costs and resources
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